Respect and compassion

Health professionals should deliver care with respect and compassion. Following the Golden Rule, “Do unto others as you would have done to you!”

Evidence-based care

Decisions regarding care are evidence-based. Health professionals should provide care based on the best available scientific standardized knowledge.

Responsiveness

Excellent medical care is based on continuous healing relationships. Health professionals should provide care and be responsive at all times to the patient needs. The delivery of care can occur through face-to-face visits and telephone contacts and other means as appropriate.

Patient-centered care

While the quality of care is uniform, care may be customized according to patient needs & values. The patient has a significant role in determining the course of his or her care. Health professionals should be able to accommodate differences in patient preferences and encourage shared decision making.

Communication

Physicians and staff work diligently to fulfill the organization’s commitment to sharing knowledge and information with patients. Health professionals should support patients’ access to their own medical, clinical and other relevant information so they can make informed decisions about their care.

Safety

At North Clark Medical Group, safety is a top priority at all times. Health professionals should strive to enhance safety by continuously paying close attention to procedural & operational systems and by following policies & procedures that help prevent and mitigate errors.

Teamwork

Cooperation among clinicians is a priority. Health professionals should actively collaborate and communicate to ensure an appropriate exchange of information and coordination of care.

Efficiency

Health professionals should make efforts to eliminate wasting of resources, patient time, or other valuable commodities.